PKF Littlejohn, a UK-based accountancy and advisory firm, has implemented the ControlUp ONE platform to enhance its IT infrastructure monitoring and telemetry capabilities.

The accounting firm operates from offices in London, Leeds, and Manchester, focusing on the auditing of AIM and publicly traded companies.

The adoption of ControlUp’s technology aims to provide real-time insights into endpoint performance, address remote work challenges proactively, and optimise the accounting firm’s IT infrastructure, which includes both physical and virtual environments.

The ControlUp ONE platform has been deployed within PKF Littlejohn’s Virtual Desktop Infrastructure (VDI) and across its fleet of laptops. This deployment is intended to support the firm’s hybrid working model, which allows employees to work remotely several days a week.

In addition to operational improvements, the ControlUp platform is assisting the firm in making informed decisions regarding hardware lifecycle management.

The platform helps identify devices that may need upgrading or retirement, contributing to more sustainable and cost-effective procurement practices.

The platform’s retrospective insights have already proven useful. For instance, when a remote employee encountered connectivity issues while abroad, telemetry data indicated that the individual was using a smartphone hotspot, which resulted in latency.

This information enabled the support team to quickly identify and resolve the issue, reducing the time required for manual troubleshooting.

PKF Littlejohn IT director Chris Madden said: “We needed a platform that could deliver immediate insight into user experience and infrastructure health without creating overhead. 

“ControlUp enables us to get ahead and proactively address issues before they impact colleagues, whether that’s troubleshooting slow computer performance by a home worker or identifying under-provisioned VDI sessions.”