KPMG has partnered with OpenAI to reshape how employees and customers interact with enterprise software across public and private sectors in the AI era.
As an OpenAI Elite Partner, KPMG will integrate AI into enterprise processes to accelerate decision-making, advance automation and simplify user experiences.
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The company is also collaborating with OpenAI to design and roll out an AI‑native supply chain and fulfillment orchestration platform for its own operations.
KPMG US Technology, Media and Telecommunications Industry business leader Chad Seiler said: “SaaS [software-as-a-service] is evolving; it is becoming agentic. We are designing AI-enabled systems that will act as the front door for customers and employees to engage.
“This approach requires collaboration across the technology ecosystem, and OpenAI is a critical partner to KPMG as we help clients move from software-led transformation to intelligent systems that work across the enterprise technology stack.”
KPMG is operating within OpenAI’s own environment as a client‑zero deployment to help shape what it describes as a new model for the AI‑first enterprise.
This work is intended to show how organisations can move away from conventional, application‑centric experiences towards a more intuitive approach, where AI becomes the primary system of engagement and enterprise applications remain the system of record.
To accelerate delivery, KPMG will use a forward deployed engineer (FDE) model, placing senior engineers directly alongside OpenAI teams to quickly convert business requirements into production‑ready solutions.
KPMG’s FDEs will complete OpenAI FDE certification as part of this effort to translate business needs into deployable systems.
OpenAI Strategic Global Partnerships and Ecosystems vice‑president Colleen Kapase said: “As an OpenAI Elite Partner, KPMG brings deep transformation, industry and implementation experience that can help organisations deploy OpenAI’s technology in new and impactful ways.
“Together, we are applying OpenAI’s models directly within enterprise systems and public-sector platforms so organisations can use AI where work actually happens.”
The collaboration will also support KPMG’s work with the US state and local governments through the modernisation of KRIS Connected, a suite of SaaS solutions for public‑sector agencies.
Through this alliance, KPMG and OpenAI aim to help government bodies transition from siloed legacy systems to connected case management, service delivery and decision‑support capabilities.
Last month, KPMG acquired a minority equity stake in Incentify, a US-based AI-driven credits and incentives technology company.
