• Register
Return to: Home > Comments > Comment: The Calmness of Cashews

Comment: The Calmness of Cashews

By Praxity executive director Græme Gordon


As many of you may know, I travel quite a bit. Whilst I’ve heard others wish they could have back the time they spend commuting, I, on the other hand, recently worked out that if I could get back all the time spent waiting for luggage at an airport carousel, I’d live to be at least 110!

Just as you know what to expect on a ‘normal’ commute, you usually know or at least expect that you’ll to have to wait for your bags. When I travel Business class, I’m always fascinated by the idea that airlines put labels on my luggage which suggests they should be handled as a ‘priority’. I think only once have my ‘priority’ bags come out in the first tranche, and more often they’re amongst the last to appear. Ho hum!

Nowadays, travel delays are to be expected and endured.

You may be aware that there is an EU law which pretty much states that if the delay to your flight in to or out of the EU or on an EU-based airline is more than three hours, the airline must financially compensate you.  If the flight is cancelled you can expect a refund and compensation and, if it’s delayed overnight, your accommodation is required to be thrown in too.

The three hours is the trigger.

Which brings me to this weekend.

A colleague and I were travelling back from a conference on a BA flight which was delayed for a time on the apron leaving the US and on arrival in the UK. I’d guess the total duration of the delay was two hours and fifty-two minutes, and compensation-free.

As a regular transatlantic flyer, I readily admit that I have long favoured Virgin over its competitors.  However, in the last couple of years, in my opinion, I sense that Virgin has been resting on its laurels while almost all other airlines have improved their ‘in-the-air experience’ to supersede them. Except for the lounges. Virgin lounges remain amongst my favourite.

So, why mention the most recent delay on a BA flight?

Well, simply because the way the air crew dealt with the situation was exemplary.

The Captain and First Officer kept passengers informed. Even though the issue seemed simple – affecting the pipe fuelling the plane – they provided a reassuring blow-by-blow account, regularly updating us on their best estimate of a time for departure. The cabin crew encouraged us to move around, and to keep hydrated.

Then came what was, for me, the pièce de la résistance, when they served us all cashew nuts. Something which was remarkably calming.  I don’t know why, but it was.

While this delay cost me a whole Saturday, I don’t hold it against the airline because of their on-board personnel. And because of the cashews.

So, if you are in charge of a difficult and potentially stressful situation, remember to keep the communications going and update everyone whenever you can. And don’t forget the Calmness of the Cashews!

Top Content

    The UK: uncertain waves rule Britannia

    he UK’s accountancy profession is currently in a period of much uncertainty. The Competition and Markets Authority (CMA) has released its review into the listed audit market which could cause the biggest shake-up the profession has seen in years, the Kingman Review has described the Financial Reporting Council (FRC) as not being fit for purpose and called for it to be replaced. All the while the country remains in a deadlock on Brexit negotiations.

    read more

    Views from the Eurozone

    With Brexit looming, populist governments gaining footholds in a number of countries and movements such as the Yellow Jacket protests in France, 2018 was anything but a quite year for the eurozone. Here leaders report to the IAB on their markets.

    read more

    Eastern promise and how to find it

    With China rising as a global power, Jonathan Minter spoke with ShineWing’s Zhang Ke and Marco Carlei at the World Congress of Accountants 2018 in Sydney, to discuss the cultural challenges that occur when Chinese networks look beyond their border, and the dividends available for those who overcome them.

    read more

    Spain: looking to widen demand

    As Spanish accounting professionals prepare for new audit regulations, the Paul Golden asks what they need to do individually and at firm level to maintain and increase demand for their services.

    read more
Privacy Policy

We have updated our privacy policy. In the latest update it explains what cookies are and how we use them on our site. To learn more about cookies and their benefits, please view our privacy policy. Please be aware that parts of this site will not function correctly if you disable cookies. By continuing to use this site, you consent to our use of cookies in accordance with our privacy policy unless you have disabled them.