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BDO UK’s 3stepit readiness

The 3Step approach gives BDO UK LLP a unified, consistent solution to its IT asset management, one that has helped it successfully tackle the challenges of changing technology over nearly a decade.

There’s going to be so much progress with automation, it’s hard to say what technology is going to look like even in five years’ time,” explains Peter Hutchinson, IT finance manager at BDO UK.

“Whatever happens is bound to give rise to major changes in what we do on a daily basis, and what we use to do it.”

But even in the present, there are always challenges in IT management. With a significant proportion of the BDO workforce operating remotely, keeping track of all the devices within the company, and ensuring that they are reliable, secure and functional is a critical task.

Hutchinson comments, “We have a large transient workforce, alongside staff such as auditors who are constantly out on the road at client’s premises to perform audits or advisory services. So it is important that they have technology with them that is reliable.

“We also have to make sure everyone is armed with all the kit that they need, to be able to do their work anywhere. And from a personal perspective, there’s always a lot for me to do, so having a simple, comprehensive way of overseeing everything is a huge thing for me.”

BDO UK began its relationship with 3StepIT in 2011, with a complete approach to IT lifecycle management that covers three interconnected elements.

The first is the ability to lease a wide range of devices from 3StepIT instead of buying them, meaning BDO UK can manage its budget better, and ensure that its workforce always have advanced, reliable devices that allow them to do their jobs wherever they are.

“It’s extremely reassuring to know that all our staff have the most up-to-date kit,” Hutchinson says. “It makes our lives easier, too: more reliable devices mean we get fewer complaints of problems that need fixing, and fewer nasty surprises of broken devices that hurt our budget when they need replacing.”

The second is using 3StepIT’s online asset management platform, which includes details of every IT asset within BDO UK – whether leased or owned – so it always has total oversight of its IT estate. “Being able to have all the kit supplied and then recorded on the asset register is really good,” Hutchinson says. “The register records everything about the asset that we have, and that helps us to manage it. We know what we’ve got, where it is and who it is being operated by. It’s a big plus for us.”

The final element kicks in when leased devices need replacing before they become obsolete. 3StepIT provides BDO UK with a sustainable disposal service. Any data is destroyed to Infosec 5 standards, then 97% of devices are refurbished and given a responsible second life. The remaining 3% are recycled.

“The environmental disposal services that 3StepIT offers really inspire peace of mind,” Hutchinson says. “It’s comforting to know that it is going to dispose of old equipment in an environmentally considered way, with data being scrubbed clean from the devices before they’re re-used or sold on. I feel completely confident that the devices or our data are not going to end up in unscrupulous hands.

“This isn’t just about one single benefit: it’s the combination of all three steps of the service, from device acquisition to disposal,” Hutchinson explains. “3StepIT is very easy to deal with: I have a single point of contact for everything, they’re quick to respond to requests and find solutions, and the whole process is pretty slick.”

The impact of the partnership on BDO UK’s wider business has been profound. A change in IT asset strategy has not only had positive effects on IT, but throughout the workforce, too.

“Our employees, especially client-facing ones, need to be able to do their jobs with the highest standards of professionalism,” Hutchinson says. “Thanks to 3StepIT, we can make sure they’ve got devices with the best possible functionality, that work all the time and that allow them to focus on the important stuff that really helps us grow our business. That we’re able to do all that sustainably and in a way that doesn’t cost us the Earth, makes it beneficial for us all round.” 

For more information about 3StepIT and how IT lifecycle management can enable your business, get in touch with our UK programme leader, Ronan Glennon, at Ronan.Glennon@3stepit.com or +44 (0)7867 487087

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